Frequently Asked Questions

Everything you need to know know about ordering, printing, turnaround times, and working with Shortstop Prints.

General Ordering Questions

We offer a wide range of custom print products including business cards, flyers, postcards, banners, yard signs, stickers, decals, apparel transfers (DTF), vehicle magnets, cutouts, and more.

Select your product, choose your options, upload your artwork (if applicable), and complete checkout.

Yes. You can upload your print-ready design directly on the product page when placing your order.

Yes. We offer optional professional design services for an additional fee if you don’t already have artwork.

We accept PDF, AI, PSD, EPS, PNG, and JPG files.

Yes. Bulk and wholesale pricing may be available for qualifying quantities.

If you select a design service, a digital proof will be provided for approval before printing.


Orders with customer-supplied print-ready files go straight to production.

Yes. If you’ve ordered before, we can reuse your previous artwork for faster processing.

Yes. Many products can be produced in custom sizes. Contact us for a quote.

Turnaround & Shipping

Most products are produced within 1–3 business days after artwork approval.

Yes. Same-day or rush options may be available on select products if artwork is print-ready and submitted before the daily cutoff time.

Orders placed before 12 PM CST may qualify for same-day production when available.

Shipping typically takes 1–3 business days after production depending on location and shipping method

Yes. Expedited shipping options may be available at checkout.

Yes. Tracking information is emailed once your order ships.

Local pickup availability will be shown at checkout when applicable.

Design & Quality

300 DPI at final print size is recommended.

We perform basic file checks for sizing and placement. Customers are responsible for content accuracy.

Proofs are provided when a design service is purchased.

Exact color matching cannot be guaranteed due to differences between screens and printing processes.

Many products are weather-resistant and outdoor safe. Check individual product descriptions.

Payments & Pricing

Credit/debit cards and other secure online payment options.

Yes. Our product prices are displayed as tax-inclusive, so the price you see is the price you pay (unless additional services or shipping are added).

Payment is required in full before production begins.

Custom printed products are non-refundable unless there is a printing error caused by us.

Orders can only be changed or canceled before production begins. May result in production delays.

We strive to stay competitive. Contact us with competitor pricing for review.

Yes. Wholesale accounts are available for approved businesses

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